Home and Commercial Software for the Trades

ServiceTitan is best for companies who need extensive customization options and are looking for one software that can manage all of the capabilities of their business. Smaller businesses may find that the cost is prohibitive or that more affordable software options are a better fit. ServiceTitan users are assigned a personal support team to help with any specific questions. In addition, businesses also receive onboarding and training when they sign up for ServiceTitan. From schedule management to invoicing to billing, ServiceTitan is one software that can run practically every aspect of your business. With extensive customization options, it is specifically suited for medium and large heating, ventilation, and air conditioning (HVAC); plumbing; electrical and other trade companies.

• It provides features like automatic job call connection, call transcription, CSR performance, and conversion rates all at once.
• By automating these workflows, businesses can optimize efficiency, improve productivity, and enhance customer experience.
• ServiceTitan is a field service management software specifically designed to help trade companies run their business more efficiently.
• ServiceTitan also has the reputation of being one of the more expensive options on the block.
• ServiceTitan can manage customer information, scheduling, billing, invoicing, customer management and more.
• Typically, ServiceTitan offers a subscription-based pricing model of monthly fees with additional costs for add-on modules and customizations.

The software’s customer portal gives clients access to their contracts as well and also means they can schedule services directly through the portal. Finally, analytics and reporting are also available based on your contracts, so you can gain more information about your clients and business as a whole. However, the major concern of people is the price compared to ServiceTitan alternatives like HouseCall Pro and Jobber. ServiceTitan’s onboarding process fees exceed $1,000 for a six-week training that doesn’t even cover the entire set-up. Housecall Pro price ranges from $25 to $229, while Jobber ranges from $42 to $210 per month. Their customers express frustration Can you mine xrp over being charged for unused services, canceling contracts, and demanding timely and effective customer support.

Invoicing and Payment Processing

You can even monitor exactly where your ads are doing best to hone your strategy next time. A lot of business is done online, but many customers still prefer to book appointments over the phone. With ServiceTitan’s Phone Integration, you’ll be able to make sure these potential customers can seamlessly go from leads to sales without any complicated processes. The feature houses customer profiles as well, so every repeat caller will be met with an improved customer service experience designed to make people feel welcomed. While ServiceTitan is widely used by mid-sized and large service companies, it is also suitable for small businesses. The platform’s scalability allows it to cater to businesses of all sizes, and its comprehensive features can significantly benefit smaller operations by improving efficiency and customer service.

Proud to serve 100,000+ contractors

ServiceTitan has also one-star reviews and negative comments from software reviewer websites. One unhappy customer left a comment stating that ServiceTitan promised features and potential for increased sales but proved to be ineffective, not user-friendly, and failed to fulfill the contract. Despite friendly ServiceTitan employees, the user believes there are better and less expensive alternatives to ServiceTitan in the market. ServiceTitan Marketing Pro is a marketing automation tool that enhances business growth using targeted campaigns and ROI tracking for service trades.

What You Need to Know about ServiceTitan’s Winter 2025 Release

Empower your team with the industry-leading software that drives success in the service sector. ServiceTitan fosters a positive workplace culture, emphasizing employee development and customer-centric values. ServiceTitan Benefits Reviews highlight its supportive environment and opportunities for growth, making it a desirable employer in the service industry. Implementing ServiceTitan in your business can be a game-changer, but to truly fusion markets review unlock its potential, you need expert guidance and support.

• Smaller businesses may find that the cost is prohibitive or that more affordable software options are a better fit.
• The mobile app makes it easy for technicians to update their assignments and keep track of technicians’ locations in real time.
• Today, ServiceTitan employs hundreds of people and serves a broad customer base all over the U.S.
• Everything you need to run your business is in one convenient location, wherever you are.
• By combining several features into one platform, ServiceTitan reduces administrative burden and eliminates the need for separate systems.
• ServiceTitan streamlines all of your operations onto one platform, making it easy to keep track of all of the moving parts and pieces involved in your day-to-day.
• Previous user reviews indicate a substantial knowledge center for ServiceTitan, with over 250 free courses available to customers.

The Complete Guide to ServiceTitan: Features, Costs & Tips

It’s advisable to contact ServiceTitan directly to get a customized quote based on your business needs. The cost of ServiceTitan can vary based on the size of the business and the specific features required. ServiceTitan typically operates on a subscription-based pricing model, with costs determined by the number of users and the modules included in the package. A customer success manager’s job is to ensure you’re using the product correctly and maximizing your return on investment.

Clients receive updates via email or SMS regarding task completions, technician arrival timings, and appointment confirmations. The platform also gives technicians access to comprehensive customer histories, which helps them provide individualized support. Thanks to the software’s dynamic https://www.forex-reviews.org/ scheduling interface, businesses may easily assign work to the correct experts based on their abilities, availability, and proximity to the job location.

Industry-leading revenue acceleration platform

You can also create reports for customer memberships, customer calls, estimates, timesheets, employees, and business trends. A widget on the left side of the platform mimics phone functionality where you can dial and receive customer calls. Next to it sits the search section, where you can look up customers by name, phone number, or location. You can display metrics for specific periods of time and customize your dashboard according to your preference. The history tab shows job history, including previous estimates, recurring services, existing equipment, previous invoices, and additional details such as photos and notes. The dashboard features an overhead menu of the main sections, each with its dedicated page and charts, data, and set of actions.